Rental Policy Terms and Conditions
AGENCY DISCLOSURE - Norris Lake Cabin Rentals serves as the agent and representative of all owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the owner.
NO HOUSE PARTIES (occupancy by more than the stated allowable tenants and/or unruly or other objectionable behavior carried on at the Property)
NO more than the allotted number of people may occupy the Property at any time, unless you have a small infant with a crib and it has been pre-approved by us.
Anyone breaking these rules will be evicted without a return of any deposits or monies collected regardless of how long you have been at the Property.
Reservations: You can make a reservation by Booking online on our web page, by calling (800) 883-7406 or by emailing us at [email protected] This Vacation Rental Agreement will be sent to you via email. The original copy of this agreement must be digitally signed online, if mailed it must be initialed, signed and returned to our office. The amount due at booking is one half of the total rental (the "Initial Payment") and Final Payment is due 30 days prior to arrival. If the Vacation Rental Agreement and Initial Payment are not received within such period, the reservation will be automatically canceled. You may make payments by credit card (Visa, Master Card, Discover).
Final Payment: Once we have received your Initial Payment and the signed Vacation Rental Agreement, we will send you a receipt for your payment, which will also serve as a confirmation of your reservation. The balance due will be indicated on this form. Such balance will consist of the remaining half of the rent, the processing fee, the cleaning fee and the taxes (currently 12.25% for Claiborne County). Sales and Use Taxes are out of our control and subject to change without notice prior to final payment. The entire balance must be received no later than 30 days prior to your arrival date in order to retain your reservation. See the rules for cancelation, as they also apply here. The policy for method of payment is the same as for the Initial Payment. Please mark your calendar. We will send a reminder to you 5 days prior to payment due date. We will send you a final receipt after we receive your final payment.
Recent Reservations: If you are making a reservation less than 30 days prior to check-in, you will be required to pay the entire balance when making the reservation. We will only accept credit cards for "recent" reservations.
(a) 60 or Fewer Days. If you cancel your reservation sixty (60) or fewer days prior to your scheduled arrival date, please do so in writing. Our fax number is (877) 353-0929. We will immediately put the Property back on the market for rent. If we successfully rent the Property for the entire period you reserved, we will refund your money less a $100.00 cancelation fee. If we are unable to rent the Property, your payment will be forfeited. [In the event that we are able to rent the Property for a portion, but not all, of the period you reserved, we will refund an amount which equals the payment you have made to us multiplied by a fraction (i) the numerator of which shall be the number of days during your scheduled period which we were able to rent and (ii) the denominator of which shall be the total number of days you reserved the Property. A cancelation fee shall then be deducted from such amount. For example, if you reserved the Property for 10 days and, after you canceled your reservation, we were able to successfully rent the Property for three of those ten days, we would refund 30% of the amount you have paid less a $100.00 cancelation fee.]
(b) More than 60 Days: If you cancel your reservation more than sixty (60) days prior to your scheduled arrival date, please also do so in writing. We will refund your money less the processing fee and a cancelation fee of $100.00
RESERVATION CHANGE FEE - All reservations that need date and/or property changes are subject to a non-refundable $30.00 rescheduling fee per change. All changes must be done prior to cancelation period expiration. You must make changes Sixty (60) days or more prior to your arrival date. Agent may review cancelations that are done 59 days or less and at the Agent(s) own discretion may approve a rescheduling with an administration fee at a rate of 50% of the advance payment. Please note: Any reservations that where approved for rescheduling after cancelation period had expired, cannot cancel. If so, Guest(s) forfeit all deposits. There is no guarantee that the Guest will receive approval so do not expect it!
NO SHOW POLICY - The total amount of the reservation will be charged along with a $30.00 administration fee.
RETURNED CHECKS - A $100.00 service charge will be incurred for any returned checks.
CUSTOMER SERVICE - after your reservation has been made, if you have any questions, we will be pleased to answer them for you on our customer service number 880-883-7406.
LOCKOUT POLICY - In the event a Guest(s) is locked out of a property, the Guest(s) can borrow a key by coming to the office. After business hours, the Guest(s) must call Agent(s) at 865-585-5865. An agent will meet the Guest(s) at the office. A charge of $25 is payable for obtaining the key after business hours (If there is an agent in the office after hours there is no charge). If an agent is not available for late hour calls after 11 PM a locksmith (Wolfys Locksmith 423-869-9346) will be required. The Guest(s) will be responsible for the cost of this procedure.
Processing Fee : You will be charged a non-refundable fee of 5 % of your rental total to cover fees related to your reservation. Such processing fee shall be due as part of your final payment.
Cleaning Fees: You will be charged a cleaning fee according to the house size and amenities for each reservation. Such fee will be due as part of your final payment.
Check-in Procedures: You will be given detailed check-in instructions and directions to the rental unit. Please call (865) 585-5865 for lockbox codes if your digital lock code was not already sent. If you arrive early without prior authorization you will not be able to enter if the cleaning crew is still at the Property. You may enter the Property no earlier than 5:00 P.M. on the scheduled date of arrival. Upon arrival at the Property, report any damages that day to our office. Call 800-883-7406 opt.6 to avoid any charges for damages not incurred by your group. Please leave a message.
Cleaning: Upon your arrival, notify us immediately if you do not find the Property in clean condition. If we do not hear from you within 1 hour after on the scheduled date of arrival, we will assume you found the accommodations in an acceptable condition.
Checkout Procedures: CHECK OUT TIME IS 11:00 A.M. on the scheduled date of departure, NO EXCEPTIONS. We require the return of all keys. Such keys are to be returned where they were found upon departure. If you are still on the Property when the cleaning crew arrives, you will be charged an additional day's rental fee if you refuse to leave when asked. If the keys are not returned at all, you will be charged $250.00 in order for us to replace the locks. To avoid lock replacement of $250.00 please make sure to return all keys to the lockboxes and dock card and extra keys on the kitchen counter. If there has been any damage of any sort please report it prior to check out. This will insure proper execution of you damage waiver insurance.
PET POLICY: ONLY SELECT HOMES ARE PET FRIENDLY
To: Furry Guest
We all love a lake vacation, even us "pets" need a break from it all! Unfortunately there are rules we must follow even when we aren't at home. Please find below the Norris Lake Pet Policies. I hope you enjoy your stay!!
From: Stormy--the furry team member of Norris Lake Cabin Rentals
- Norris Lake Cabin Rentals Pet Friendly Properties only accept us furry folks weighing under 45 lbs and at least 1 year old (sorry, no pups) and only 2 per property. "Visiting" furry friends are not allowed. Rest assured cats are not allowed unless approved by the property owner (sorry felines)
Non-Refundable Pet Fee:
- A $100.00 non-refundable “Pet Fee” ($175 for two dogs) will apply to each reservation that includes a dog. This fee does not cover damage to the property or grounds resulting from a dog. Please refrain from chewing, scratching, and digging. Any unreported house training accidents or the additional clean up inside and out will result in an extra charge to your owner
General Pet Rules:
- Please have your owner clean up after you, both in public areas and in the yard of your rental property.
- To all the vocal and "never meet a stranger": Please do not bark excessively or roam onto neighboring properties. Many of our homes are located near residential neighborhoods, and we must respect the comfort and privacy of those residents. Complaints may lead to eviction without refund. This will be at the sole discretion of Norris Lake Cabin Rentals.
- Although many of us enjoy sleeping on a mattress under a blanket or at the foot of the bed, Norris Lake Cabin Rentals ask that we stay off furniture or beds. Please bring something (bed, blanket, etc.) on which you know you will be comfortable sleeping. Extra cleaning fees will be charged for furniture, blankets, comforters, etc. that have pet hair left behind.
- Please be groomed, particularly if you are a breed prone to shedding. Pet hair can be difficult to remove, and the next renter in your property may not have a pet. Extra cleaning fees will be charged for furniture, blankets, comforters, etc. that have pet hair left behind.
- No one likes to be lonely and we all know the damage we can cause when we feel "left out" so, please ask your owner to not leave you unattended for long periods of time. A crate is ideal for those situations in which you are left alone. Your owner is responsible for any damages you cause.
- We all love jumping into the lake after a walk, so please have your owner clean and dry you after a walk or swim; this will help to ensure the property is left in good condition without being charged an extra cleaning fee.
- Sometimes the bubbles and the steam of a hot tub look so enticing, but please do not jump or swim in the hot tub (also do not drink the water---been there done that...bad experience)
Please ensure that your medications and immunizations are up-to-date, especially flea treatment.--we all hate shots and none of us like ticks or fleas, but I am sure you will get a treat from your owner if you cooperate.
CAUTION: Please be aware that there are black widow spiders, copperhead and rattlesnakes in the area.
HOMES ~ FURNISHINGS ~ EQUIPMENT ~ ETC. - All homes are privately owned properties furnished and equipped by its OWNER. As such, Agent(s) cannot make any changes to the furnishings or equipment provided by the owner. If Guest(s) requires special appliances or equipment, please bring them with you. Decor, style, and color will vary. Furnishings are subject to change without notice. Under no circumstances are furniture, bedding, mattress pads, utensils or any other property supplied with the rental property to be taken out or transferred from one property to another (will result in a charge against Guest(s) credit card). Moving of furniture is prohibited; any evidence of such will result in a charge against Guest(s) credit card. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to Guest(s), the renter, or to your TG Insurance Policy depending on the damage observed. Certain areas in each rental property are locked for the OWNERS personal storage and are not included in this rental. IF the owner’s closets are broken into, you will be charged for any missing items or to door lock.
LINEN - A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. The startup set of toilet tissue, paper towels and trash bags are not replenished.
Rates - Rates for weekly stays are shown on our website at www.norrislakecabinrentals.com and are based upon the homes occupancy. Rates for holidays, special events, and weekends may be higher. Rates do not include taxes and are subject to change. All of our properties can be rented with a two-night minimum during Mid and Off Season. Lakefront properties have a 7 night minimum during the peak Season and a 3 night minimum for Holidays. Lakeview properties have a 3 night minimum requirement for holidays and Peak Season.
DOUBLE BOOKINGS - Double bookings are rare. In the event that Guest(s) reservation for the rental property overlaps or matches the reservation of another tenant, Agent(s) reserves the right to relocate Guest(s) to a different rental property within the Agent's rental program or that of another company. Every effort will be made to ensure that the replacement property is reasonably comparable to the original rental property booked. Agent(s) shall have the sole right to select such replacement rental property. Agent agrees to pay any additional charges due in excess of the rental amount for the rental property, and refund any amounts paid by Guest(s) in excess of the replacement property rental amount. Guest(s) will have the option to (1) accept the replacement property or (2) reject the replacement property and receive a refund of all rents and fees paid for the rental property. Guest(s) agree that Guest(s) choice between these alternatives will be Guest(s) sole remedy for any and all damages, liability, or inconvenience arising out of the double booking.
HOT TUB - Hot Tubs have been cleaned prior to your arrival. There will be a $35.00 charge if guest(s) require an additional cleaning of the Hot Tub during Guest(s) stay. Children under 10 years of age are not permitted in Hot Tubs without an adult present.
REPAIRS ~ SERVICE CALLS~ REFUNDS - Agent(s) cannot guarantee against mechanical failure of heating, air conditioning, Hot Tubs, TVs, Satellite Receivers, VCRs, or other appliances. Please report any inoperative equipment to our office immediately. Agent will make every reasonable effort to have repairs done quickly and efficiently or move Guest(s) to a different property if possible. Should a repairperson make a call to a unit and find that the equipment is in working order and the problem was due to the Guest(s) oversight or neglect, the charge for service will be the Guest(s) responsibility. No refunds or rent reductions will be made due to failure of appliances or equipment. All maintenance requests must be reported to the office between 9 AM and 5 PM. Please leave a message if after hours and we will respond as quickly as possible. Guest(s) understands and agrees that Agent(s) may enter the rental property at any time for the purpose of making needed repairs. Please keep in mind that the property has been reserved and held for you and that others may have been turned away. Construction of new accommodations and attractions does occur in resort areas. Refunds or rate adjustments are not made for any inconvenience due to construction, road repair, etc. Please DO NOT asks for refunds. ~ No refunds for early departures (less days than reserved) ~ No refunds will be given for delayed arrival ~ No refunds for reducing the number of nights reserved with less than 7 days notice ~ No refunds or reschedules due to inclement weather.
TERMINATION BY OWNER/SUBSTITUTIONS - Agent(s) strives to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances, Agent(s) cannot absolutely guarantee a specific rental property. Agent(s) reserve the right to change assignments without notice or liability should the unit or property become unavailable. When comparable accommodations are not available, Guest(s) will have the option of selecting from available properties at the published rate or receiving a complete refund of their reservation deposit. Where there is no advanced deposit, no substitution can be made, Agent(s) will attempt to give as much notice as possible so other arrangements can be made.
VACATION HOME UNDER CONSTRUCTION - If Guest(s) have selected a property, which is under construction, and the property is not completed prior to Guest(s) Arrival Date, Agent(s) will use its commercially reasonable efforts to arrange for comparable accommodations at similar rents. If comparable accommodations at similar rents are not available, neither Agent(s) nor Owner will be liable to Guest(s) beyond the obligation to refund to Guest(s) all payments made by Guest(s).
ACTS OF GOD/CONSTRUCTION NOISE - Neither Owner nor Agent(s) shall be liable for events beyond their control which may interfere with Guest(s) occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, inclement weather and construction noise from nearby sites. NO REBATE OR REFUND will be offered in these circumstances.
RIGHT OF ENTRY - Guest(s) agree that the Agent(s) reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements thereto as Agent(s) may deem appropriate, or to show property to prospective purchasers or guests.
EXPEDITED EVICTION - A material breach of this Agreement by Guest(s), which, in the sole determination of the Agent, results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guest(s) tenancy. Violation of any of the rules contained herein will result in
IMMEDIATE EVICTION and forfeiture of rent and security deposit. If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Cabins Act will apply. Guest(s) may be evicted under such procedures if Guest(s): (i) hold over in possession after Guest(s) tenancy has expired; (ii) commit a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest(s) tenancy; (iii) fail to pay rent as required by this Agreement, or (iv) have obtained possession of the Premises by fraud or misrepresentation. Any reservation made under false pretenses will result in forfeiture of advance payments and the party will not be permitted to check-in.
Renters Risk: You are renting the Property on an "as is" basis. We are not responsible for any and all injuries and/or death occurring on the Property or while renting any additional items from Norris Lake Cabin Rentals (i.e. boats or water trampolines). We are not responsible for any defects on the Property. If there is something in need of repair, report it immediately to the number above. If someone in your party gets injured, report it as soon as possible. We shall have absolutely no responsibility or liability for any damage or injury to person or property. You shall indemnify and hold us harmless from and against any and all claims, demands, losses, liabilities, judgments, damages, costs and expenses of every kind and nature whatsoever, including attorneys' fees and court costs arising out of the Property or your use of the Property .
SATELLITE/CABLE TELEVISION - All properties are privately owned and have different subscription packages for cable and/or satellite. Agent(s) does not guarantee any programs or events, Guest(s) liable for ordering any pay per view, programming charge plus an additional $5.00 charge per program or event will be charged to the guest (s) credit card.
PHONE CALLS – Not all properties are equipped with a telephone; Guests agree to make all long distance calls with a calling card. If Guest(s) charges long distance phone calls to Owner's phone, Guest(s) will be liable for said charges plus a charge of $5.00 per call.
SMOKING - Smoking is not permitted inside any of the Norris Lake Cabin Rental Properties. Outside smoking is permitted but PLEASE DO NOT LITER. Use ash tray and do not through on ground as fire may erupt. Failure to obey this rule will result in an additional cleaning fee charged to the guest(s) credit card.
VIOLATING AGREEMENT- If Guest(s) violates any of the conditions of this Agreement; Agent(s) may terminate this Agreement and enter Premises. Upon notice of termination of this Agreement, Guest(s) shall vacate the Premises immediately and forfeit all rents.
FIREWORKS: FIREWORKS ARE ABSOLUTELY PROHIBITED WITHIN ALL RESORT AREAS. NO EXECPTIONS! You will be ejected from the home without reimbursement of any kind if reported letting off fireworks.
Fires: There are to be no bon fires outside of fire rings due to TVA regulations. There is a maximum of 5 years in prison and a $50,000 fine involved if the TVA discovers such activity. Be safe and do not start any fires.